Help Center
Find answers to common questions and get the support you need for your real estate journey.
How can we help you?
Getting Started
How do I create an account?
Creating an account is easy! Click the "Sign Up" button in the top navigation, fill in your details, and verify your email address. You'll be able to start browsing and saving properties immediately.
How do I search for properties?
Use our search bar on the homepage to find properties by location, type, or price range. You can also browse by category (Short Stays, Rentals, Land Sales, Property Sales) or use our advanced filters for more specific searches.
How do I save favorite properties?
When you're logged in, you can click the heart icon on any property card to save it to your favorites. You can view all your saved properties in your dashboard under "Favorites".
Property Listings
How do I list my property?
Click "List Property" in the navigation menu. You'll be guided through a step-by-step process to add your property details, upload photos, and set your pricing. Our team will review and approve your listing within 24 hours.
How do I contact a property owner?
On any property page, you'll find a "Contact Owner" button. Click it to send a message directly to the property owner. You can also schedule viewings or ask specific questions about the property.
Are all properties verified?
Yes, we verify all properties listed on our platform. Our team conducts thorough checks on property details, ownership, and documentation to ensure you're dealing with legitimate listings.
Payments & Transactions
What payment methods do you accept?
We accept various payment methods including bank transfers, credit/debit cards, and mobile money. All payments are processed securely through our trusted payment partners.
Is my payment information secure?
Absolutely! We use industry-standard encryption and security measures to protect your payment information. We never store your complete payment details on our servers.
Can I get a refund?
Refund policies vary depending on the service. For property listings, we offer a money-back guarantee if your listing doesn't receive inquiries within 30 days. Contact our support team for specific refund requests.
Account & Security
How do I reset my password?
Go to the sign-in page and click "Forgot Password". Enter your email address, and we'll send you a link to reset your password securely.
How do I update my profile information?
Log into your account and go to your dashboard. Click on "Profile Settings" to update your personal information, contact details, and preferences.
How do I delete my account?
To delete your account, contact our support team. We'll guide you through the process and ensure all your data is properly removed from our systems.
Still Need Help?
Our support team is here to help you with any questions or issues.